fbpx

How Wilder Management Leverages Fetch to Increase Efficiency, Resident Experience

With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction.

ZRS-Management-e1556267286277

How Wilder Management Leverages Fetch to Increase Efficiency, Resident Experience

With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction.

“Before Fetch, we would have to worry about every new move in ordering six or seven packages,” said Rachel. “Juggling those package notifications with back-to-back tours and move-ins was too much; the logistics were overwhelming.”

Rachel Towns

Wilder Management, LLC

0

Number of units

0%

Resident satisfaction score

0

Total packages delivered

0

Avg # of packages delivered per month

0

Number of units

0%

Resident satisfaction score

0

Total packages delivered

0

Avg # of packages delivered per month

To borrow from the phrase, “What is old is new again,” Wilder Management, LLC., a forward-thinking property management company, has embraced upcycling on a grand scale, converting an old motel into a vibrant multifamily community. Located in East Nashville, just minutes from the heart of “Music City” and a wide range of professional, educational, and entertainment options, The Wilder offers its residents beautiful studio apartments, both furnished and unfurnished, with a host of incredible amenities.

Before Wilder Management, LLC. was formed in 2024, The Wilder was managed by Common Living, which used Fetch package management at all of its properties. However, once Wilder Management became operational, management and ownership shifted, moving The Wilder out from under the Common Living umbrella. 

Wilder Management is small but mighty; they currently oversee The Wilder, and The Perch at The Wilder, and have another project in the works. However, as they began developing and expanding their concepts, one thing became abundantly clear: Package management was a problem. 

They needed a proven solution, and because Fetch had a proven track record of success in effectively addressing package management demands with Common Living, they opted to continue the Fetch contract. So while the challenge of package management was an unmistakable hurdle, fortunately, they had a robust solution they could count on. 

CHALLENGE

Rachel Towns, who oversees Wilder’s operations, knew that thinking differently about managing package deliveries for their residents was a priority. “Because our property is a converted motel, our storage space consists of us taking units offline to create storage for furnishings,” said Rachel. “So having any kind of a package room was never going to work for us.” 

Before implementing Fetch, The Wilder struggled with manual package handling, often requiring staff to dedicate significant time to sorting, storing, and delivering packages. This labor-intensive process not only consumed valuable resources but also hindered their ability to focus on core business activities like leasing and property maintenance.

While the package handling process was a key challenge, the liability associated with managing packages was equally concerning. “As a small business, removing ourselves from the financial liability of lost or damaged packages was a relief,” said Rachel. “We needed to remove the liability of package management and instead make sure we could devote our time to the lease-up process, putting heads in beds rather than packages in hands.”

With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction. 

SOLUTION

Wilder Management was drawn to Fetch’s unique features, including personalized delivery options and enhanced security measures, which Rachel sees as key differentiators. Another key point: Integrating Fetch into The Wilder was seamless. 

“We had a great integration process,” said Rachel. “The Fetch team was responsive and helpful, making sure reports came in so we could easily identify residents who hadn’t signed up yet and then send them collateral material with everything they needed to know.”

At The Wilder, package delivery service is part of each resident’s amenity fee, which also covers utilities like electric, water, and sewer, and during the move-in process, they include step-by-step instructions so residents have all the details they need to get set up. 

More importantly, Fetch has allowed staff to focus on lease-ups and resident satisfaction. “Before Fetch, we would have to worry about every new move in ordering six or seven packages,” said Rachel. “Juggling those package notifications with back-to-back tours and move-ins was too much; the logistics were overwhelming.”

But that was then, and this is now. Offering Fetch as an amenity has been a game changer for The Wilder residents and staff.

RESULT

Implementing Fetch into The Wilder’s management solutions has been a win all the way around, and they plan to continue using Fetch as their property portfolio grows. While exact time savings haven’t been quantified, Rachel estimates that Fetch saves their team several hours every day. 

“Handling packages for 60-70 residents can take 5-10 minutes per package; it adds up to a significant amount of time,” said Rachel.

Using our ROI calculator and knowing The Wilder has 97 units, we estimated that Fetch saves their team roughly 15 hours per week. That’s over $13,000 each year!

 “Our team finds the cost of using Fetch well worth the time it saves. In fact, we would consider increasing the amenity fee before discontinuing Fetch if cost ever became an issue; it’s become an essential service that allows our team to focus on other important tasks.” 

Fetch’s offsite package management system has helped The Wilder offer residents:

  1. Additional security and peace of mind knowing their physical location and information is protected. Fetch holds property details that allow drivers access, but that isn’t information residents have to share with vendors. It’s an extra layer of security and protection that the property team and residents value. 
  2. Flexible hours for package delivery. Residents, particularly those with chaotic schedules, benefit from the expanded hours Fetch provides. 
  3. A personalized experience. From being able to define a delivery window and adding specifics around where to leave packages to requesting a signature or a “Do Not Knock” experience, Fetch lets residents take the lead.  

By embracing innovation and prioritizing resident satisfaction, Wilder Management has successfully transformed a motel into a thriving multifamily community. The integration of Fetch’s package management solution has streamlined operations while also enhancing the overall resident experience, achieving a satisfaction score of 99%.

The results have been positive, and as Wilder Management, LLC. Looking to the future, Fetch remains a crucial component in their recipe for success.

Interested in fetch?

Send us a note and we'll be in touch soon!

Ready to get started?

Princeton at College Park increased space and freed up onsite staff’s time by deploying Fetch to take over their package management. See how this offsite solution improved their resident satisfaction and experience!
Princeton at College Park Maintains Excellence with Fetch
By partnering with property management to get a comprehensive understanding of how the students and the community function, Fetch crafted a delivery program that doesn’t interfere with peak times.
Fetch is “The One” for The One’s Massive Package Management Challenge
Crown boosts resident satisfaction with Fetch! See how our offsite solution streamlines onsite team’s workflows and provides a better resident experience.
Fetch Enables Crown Residential Associates to Deliver Superior Customer Service
Core Spaces ditched package rooms with Fetch! See how this offsite solution saved space and time while boosting student resident satisfaction.
Fetch Empowers Core Spaces to Design Communities for Students, Not Packages
Pool in foreground with apartment building in background.
As e-commerce grew, and especially during the holiday package surge, package volume became too much for onsite associates to manage. 
Fetch caters to resident preferences while enabling Bridge at Waters Park team to refocus energy
wood residential and wood partners apartment community
Wood Partners Reclaims Time and Space Through Fetch Deployments
package solution, package delivery, ZRS management, on-site team
With her Houston, Texas ZRS community 95% occupied, only 35% of residents would actually be able to utilize their current package system.
ZRS community gives on-site staff time back & increases NOI through Fetch
draper and kramer multifamily chicago community
While Fetch has directly impacted the resident experience where it has been implemented as a package solution, Kramer said it is the ancillary benefits Fetch provides that has truly helped to drive resident satisfaction.
Fetch Boosts Resident Satisfaction, Customer Service at Draper and Kramer
Fetch drives resident satisfaction with Fetch package solution, Resident satisfaction, Ivy Residences apartment community with Fetch
Ivy Residences finds package management solution in Fetch for Hyde Park communities.
Ivy Residences Drives Resident Satisfaction with Fetch
Package sitting at multifamily community door through direct-to-door delivery. Michelle wood case study showing impact of direct-to-door delivery
Fetch, a better delivery experience than package lockers
The Resident Perspective
ZRS Managment building The Monarch Medical District birds eye view of the outdoor pool
ZRS Finds a Permanent Package Solution in Fetch
ZRS Management Case Study
Griffis Residential Case Study
Griffis Residential Improves Resident Satisfaction, Renewal Rates Through Fetch
Indigo Springs Apartment Complex, Phoenix, AZ
Indigo Springs Case Study
Phoenix community eliminates package pileup by switching to fetch
Cameron South Park Apartment Complex, Charlotte SC
Cameron South Park Case Study
Charlotte community takes back on-site day-to-day operations by introducing fetch as package management solution
The Ventana Apartments, Denver, CO
The Ventana Apartments Case Study
fetch eliminates pandemic pain points associated with package management for denver based community
Virginia-based Gates Hudson community
Gates Hudson Portfolio Case Study
Fetch Lifts Increasing Package Burden
Lantower Westshore Living Apartments, Tampa, FL
Lantower Westshore Living Case Study
fetch answers package problem by freeing up time and space
Hendrix Apartments located in the H Street NE Corridor of Washington, D.C.
Hendrix & Oslo's Community Case Study
Unmatched Service Experiences
Alexan Enclave, a 352-unit ZRS community, Houston’s Energy Corridor
an Alexan Enclave case study
Door-to-Door Delivery With No Hassle
Alta Strand Apartment Complex, Dallas, Texas
an Alta Strand case study
Driving Revenues and Productivity
Scroll to Top