Client FAQ's
selling points to use with potential residents
convenient/time-saving amenity
- Resident packages are delivered directly to their door on their chosen day & time.
- No need to wait for on-site teams' availability to receive packages.
safety & security
- Residents have the option for "leave at door" or "signature-required" delivery preference.
- Fetch captures a photo of delivery for "leave at door" and sends photo confirmation to residents.
general resident questions a community would have to answer
what is fetch?
Fetch delivers packages from any major carrier directly to your residents' doors. Residents choose the day and time for delivery (same-day or any day) and fetch takes care of the rest.
how does it work?
Resident packages are shipped to our secure fetch facility. Once we receive the package, our team notifies the resident so they can then set their ideal time for delivery (same-day or any day). Fetch then delivers the resident's package directly to their door.
won't using fetch mean my packages will be delayed?
Package delivery and management will be handled by Fetch. Fetch receives packages earlier than standard residential delivery because of their commercial dock address and has dedicated drivers and routes with major carriers which all help residents receive packages faster and more securely. If residents have any problems with delivery, we have a full-service team ready to help! Reach out through our app.
other common questions
what if a resident has a question?
Residents can reach us by emailing help@fetchpackage.com. Our customer support is open from 8 AM - 10 AM CST Monday - Friday, 9 AM - 6 PM CST on Saturdays, and 9 AM - 5 PM CST on Sundays.
how do I access reporting on property’s package statistics?
Contact your Client Success Manager directly or submit an inquiry on our client portal
what if a resident has a roommate that they don’t want on their account?
Multiple accounts can be created for each unit, and residents can create their own account to manage their own delivery settings and preferences..
what if a resident goes out of town?
We’ll store the resident’s items at our Fetch facility and deliver them when the resident is ready as long as it is within 60 days. They just need to schedule delivery through the app for a day and time that they’ll be back home!
who in my community should sign up?
All residents should sign up to prevent packages from going unclaimed.
Want a FAQ page to share with your residents? Visit our client portal to download our FAQ pages
