how can we help you?

Find answers to frequently asked questions

for community managers

what if a resident has a question?

Residents can reach us through SCOUT, our automated chat support in the app, or by emailing help@fetchpackage.com.

how do I access reporting on property’s package statistics?

Contact your account manager directly or submit an inquiry on our client portal.

what if a resident has a roommate that they don’t want on their account?

Multiple accounts can be created for each unit, and residents can create their own account for free.

what if a resident goes out of town?

We’ll store the resident’s items at our Fetch facility and deliver them when the resident is ready within 60 days. They just need to schedule delivery through the app for a day and time that they’ll be back home!

who in my community should sign up?

All residents should sign up to prevent packages from going unclaimed.

© Fetch Package, Inc. All rights reserved.