how can we help you?

Find answers to frequently asked questions

for community managers

Residents can reach us through SCOUT, our automated chat support in the app, or by emailing

Contact your account manager directly or submit an inquiry on our client portal.

Multiple accounts can be created for each unit, and residents can create their own account for free.

We’ll store the resident’s items at our Fetch facility and deliver them when the resident is ready within 60 days. They just need to schedule delivery through the app for a day and time that they’ll be back home!

All residents should sign up to prevent packages from going unclaimed.

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