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Find answers to frequently asked questions

requesting a delivery

When packages 4’ or longer and heavier than 50 lbs are delivered to a Fetch facility, you will receive an alert letting you know it’s time to schedule your large delivery during a specialized delivery window. Signatures are required for large item delivery. This dedicated window means we are able to ensure that the larger packages (that take more time to move carefully) will arrive safely. Large items are delivered by dedicated Fetch drivers using company vans.

Absolutely. Select PICKUP within the Fetch Resident app and we’ll have it ready for you. Please refer to your local warehouse hours within the Fetch Resident app.

At the same fetch address that you ship to. You can find it in the SETTINGS tab of the website or the MY PROFILE tab in the iOS or Android app.

You bet. Every package should be available for same-day delivery. If not, don’t hesitate to reach out via SCOUT, the Fetch Resident app chat support function or by emailing us at help@fetchpackage.com.

No, we have an auto-scheduling feature that’s available to any resident that has the SIGNATURE NOT REQUIRED option selected on their account. EXPRESS SCHEDULING settings can be adjusted for weekdays, Saturdays, and Sundays. You can change these options on the EXPRESS SCHEDULING tab of the iOS or Android app.

Note: signature required/DNL residents cannot auto-schedule.

Feel free to adjust your delivery window within the Fetch Resident app. If the package is already “out for delivery”, message us through SCOUT, our automated chat support in the app, and we’ll do our best to make adjustments.

If you’ve selected NO SIGNATURE REQUIRED, our driver will take a picture of the package at your doorstep to confirm delivery along with a knock on your door to alert you your package has been delivered. You will also receive photo confirmation that your package has been delivered.

When you select SIGNATURE REQUIRED our driver will knock, and if there is no answer, we will send you a notification of our attempt and our driver will return after 30 minutes. If you’re not home a second time, your package will be returned to our fetch facility until delivery is rescheduled.

We will hold packages for up to 60 DAYS for you as long as it is in your account. Just set your delivery time, and we’ll hold them until then. You can even ship packages to us before you move in, and we’ll deliver them once you’re ready.

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