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Find answers to frequently asked questions

shipping to fetch

If it’s from a major carrier, we accept it. As long as it comes in a box or wrapping and doesn’t exceed 10ft x 6ft x 6ft and/or 300lbs per package. Furniture, large rugs, tires, we’ve seen it all.

Of course, we have a few exceptions. We do not accept industrial-grade appliances, safes, or generators. We also can’t accept car engines, large pallet orders, or unboxed furniture. All items need to come in a box or wrapping and should not be larger than 10ft x 6ft x 6ft and/or 300lbs per package. Contact us at help@fetchpackage.com or by using Scout, automated chat support in the app if you have any questions.

Things We Don’t Accept

  • Doordash, Uber Eats
  • Instacart, GoPuff, Favor, Drizly
  • Prime Now, Amazon Fresh
  • Hot Food Orders
  • Floral Arrangements
  • Controlled Medication (Delivered Via Courier)
  • Unwrapped Furniture
  • Commercial Equipment
  • Packages Over 10ft x6 ft x 6ft (due to elevator size restrictions)
  • Packages Greater than 300 lbs
  • Large Appliances/Palletized Items
  • Corrosive or hazardous materials
  • Illegal Items

Of course. As long as it’s addressed to us, our facility can sign for it.

It’s up to each individual carrier. The carrier may attempt to deliver to your door, or return the package to their facility for pickup.

Yes. USPS will continue delivering to your mailbox. If you want to send sensitive documents, credit cards, etc. to our secure facility, we’re happy to accommodate you. Just let us know.

Yes, we do. Upon delivery to your door, we may require an ID and signature verifying that you are over 21.

Yes, we accept subscription food boxes, such as those from HelloFresh, Freshly, and Blue Apron. However, you need to use your physical address for grocery deliveries as well as restaurant delivery services like Uber Eats or Grubhub.

Similar to grocery orders and other on-demand deliveries, Amazon PrimeNow deliveries should go to your physical address as you can schedule delivery directly with Amazon at a time when you’re home.

We do not expect residents to tip Fetch drivers. However, cash tips are allowed if you feel the driver exceeded expectations. If you choose to tip, the fetch driver keeps the entire amount.

Not a problem. We can usually link the package by name if it matches the name on your account, and we’ll check the tracking number to verify.

If you ever need to know why a package hasn’t been linked to your account, send us the tracking number at help@fetchpackage.com.

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