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Find answers to frequently asked questions
your fetch account
Your fetch code is unique to you, and it ensures your packages go to the right place. You can find your fetch code under the SETTINGS tab of the website or the MY PROFILE tab in the iOS or Android app. Be sure to include your fetch code in address line 2 when inputting your shipping address.
Just change the unit number in the MY ACCOUNT section. Once changed, your fetch code will correspond to your new apartment number.
You can share it with any family members living in the same unit. Just be sure to use your fetch code if their name isn’t linked with the account.