how can we help you?

Find answers to frequently asked questions

your fetch account

how do I create a fetch account?

You’ll receive a welcome email from YOUR LEASING TEAM with a registration link. If you don’t for any reason, just go to www.fetchpackage.com/register, or download the fetch app and register there.

what is my fetch code?

Your fetch code is unique to you, and it ensures your packages go to the right place. You can find your fetch code under the SETTINGS tab of the website or the MY PROFILE tab in the iOS or Android app. Be sure to include your fetch code in address line 2 when inputting your shipping address.

what if I move to a different apartment within the same community?

Just change the unit number in the MY ACCOUNT section. Once changed, your fetch code will correspond to your new apartment number.

can I share my fetch account?

You can share it with any family members living in the same unit. Just be sure to use your fetch code if their name isn’t linked with the account.

how can residents contact fetch?

At any time you are able to connect via SCOUT, the Fetch Resident app chat support function or by emailing us at help@fetchpackage.com.