COVID-19 Archives

Secure Package Management Plays a Significant Role in Resident Satisfaction

Company News & Updates / By Michael Patton, CEO

Apartment managers had all been through the holiday package crush before, but they had never navigated a holiday shopping season compounded by COVID-19. Even before Black Friday, e-commerce trends in 2020, fueled by health concerns over in-person shopping, had established package volume levels that surpassed the holiday season from 2019. Multifamily communities were already struggling […]

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Delivering Customer Service Through Modern Package Management

Company News & Updates / By Fetch

There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever

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Control Community Exposure Through Contactless Package Management

Multifamily Insights & Best Practices / By Fetch

When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting

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Key Takeaways from NMHC’s OpTech 2020 Virtual Conference and Expo

Event Highlights / By Fetch

Fetch was able to participate in a number of activities at this week’s NMHC OpTech Virtual Event. Our CEO, Michael Patton, took part in a well-attended panel discussion called Before, During and After: Data Tells the Story of the Pandemic. Didn’t have a chance to stop by? Here are some key takeaways from the session.

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PANDEMIC PAIN: Dealing With Packages

Company News & Updates / By Fetch

It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more

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fetch delivery volume future projections

Multifamily Package Volume is Approaching the Breaking Point

Multifamily Insights & Best Practices / By Fetch

What are we supposed to do with all of these packages? It’s a sentiment that has echoed through leasing offices across the country since the emergence of Covid-19. Package volume at multifamily communities has skyrocketed in recent months. In an effort to avoid public spaces including brick-and-mortar retailers, renters are increasingly turning to e-commerce for

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As the unexpected ecommerce volume continues to climb, the package delivery industry feels the strain

Multifamily Insights & Best Practices / By Fetch

A truckload of quarantine gym sets, home office equipment, and toilet paper As the impact from COVID-19 continues and shoppers stock up on dumbbells, office desks, and toilet paper, you might have noticed that dreadful, six-weeks out shipping date or, even worse, the out of stock message across some of your favorite retail sites. The

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Group shot of May 29th webinar panelists on a computer screen.

a positive path forward: top 5 takeaways from multifamily amenities in a post covid-19 world session 4

Company News & Updates / By Fetch

As we wrapped up our final session of the 4-part webinar series, Multifamily Amenities in a Post COVID-19 World, there was an organic theme that arose throughout the conversation: Positivity. The multifamily industry is truly a unique one. They say, once you’re in, you’re normally in for life and it feels like many of our

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does crisis lead to innovation? top 5 takeaways from multifamily amenities in a post covid-19 world: session 3

Company News & Updates / By Fetch

For most of us, we have been living in a COVID-19 world for an average of 2 months now. We’ve moved beyond the shock factor and have started to adapt to the “new normal” as well as beginning to plan for the future…a new future. Even in our current webinar series, Multifamily Amenities in a

does crisis lead to innovation? top 5 takeaways from multifamily amenities in a post covid-19 world: session 3 Read More »

COVID-19

Secure Package Management Plays a Significant Role in Resident Satisfaction

Delivering Customer Service Through Modern Package Management

Control Community Exposure Through Contactless Package Management

Key Takeaways from NMHC’s OpTech 2020 Virtual Conference and Expo

PANDEMIC PAIN: Dealing With Packages

Multifamily Package Volume is Approaching the Breaking Point

As the unexpected ecommerce volume continues to climb, the package delivery industry feels the strain

a positive path forward: top 5 takeaways from multifamily amenities in a post covid-19 world session 4

does crisis lead to innovation? top 5 takeaways from multifamily amenities in a post covid-19 world: session 3

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