Package management had become a growing concern for apartment communities, even before “safer at home” and “quarantine” became a part of our everyday life. But the pandemic triggered an irreversible trend for consumers, who now rely on e-commerce for even their most basic needs. As the pandemic took shape, responsive property management companies quickly identified […]
Is Your Package Solution Causing Problems? Read More »
Apartment managers had all been through the holiday package crush before, but they had never navigated a holiday shopping season compounded by COVID-19. Even before Black Friday, e-commerce trends in 2020, fueled by health concerns over in-person shopping, had established package volume levels that surpassed the holiday season from 2019. Multifamily communities were already struggling
Secure Package Management Plays a Significant Role in Resident Satisfaction Read More »
There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever
Delivering Customer Service Through Modern Package Management Read More »
When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting
Control Community Exposure Through Contactless Package Management Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »
It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more
PANDEMIC PAIN: Dealing With Packages Read More »
For CEOs, it can be the hardest task in a job filled with hard tasks: stepping back from everyday recruitment and people team operations. As a team scales, a CEO simply can’t keep sitting in on every job interview to vet every candidate. However, even when most hiring decisions are delegated to people team leaders
When Should A CEO Give Up People Operations? Read More »
As e-commerce has exploded during the pandemic, apartment complexes have been overwhelmed by packages. Austin-based Fetch, which provides a delivery solution for apartment managers and residents, said Tuesday that it has raised $18 million to expand its service. Iron Gate Capital and Pando Ventures led the Series B funding round and were joined by existing
Austin delivery startup Fetch lands $18M for growth Read More »
Fetch continues to develop strategic partnerships with many of the largest property management and multifamily development companies in the US. Fetch, announced today a new partnership with Wood Residential Services as part of their National Preferred Vendor Program. Wood Residential managed properties now have access to an innovative package management solution that adds a distinctive
Fetch Announces National Preferred Vendor Partnership with Wood Residential Services Read More »