Take control of your package deliveries.
Worry-free delivery straight to your door, when and how you choose.
How Fetch Package Works
1
Ship to fetch
Ship your online orders to your Fetch address. We accept packages from every major carrier and store them securely until you’re ready for delivery.
2
Know the second it arrives
We’ll ping you as soon as your package hits our facility.
3
Schedule delivery
Select a delivery window that fits your day and decide how it arrives — dropped at your door or verified in person. You’re in control.
4
Delivered. Done.
From envelopes to oversized boxes, everything lands right at your door. No lobby trips, no hunting around the mailroom.
Get the most from Fetch Delivery
Got a package on the way? Throw some paper towels and snacks in with it. No package coming? Order Market items on their own — free delivery, no minimum, no tipping, no catch.
Verification required
- Make sure sensitive packages only get delivered to you, when your home to accept them
- You can require verification on any delivery, simply mark the delivery as verified in the app and schedule it
- If your not home to accept the delivery, we’ll bring it back to the facility to be rescheduled
Big packages? No problem
- Let us do the work. No more lugging up a boxed mattress from the 1st floor.
- We take large and heavy items directly to your door. No worrying about if it will fit in the locker box.
Move-in ready
- Just signed a lease? Have new items sent to your Fetch address the day you sign your lease, and we’ll deliver them to your new apartment on move-in day
We’re here to help
- Going on vacation? Expecting a mountain of wedding gifts? We’ve seen it all-and we’re here for you. Store packages at the facility for up to 60 days.
More doorstep services
Market
Unlimited, same-day, delivery of groceries and daily essentials. No tips. No fees. Ever.
Learn more Fetch Market
Questions & Answers
Everything you need to know about Fetch delivery, pickup, and more.
How do I know if I live at a Fetch community?
Download the app and enter your apartment address to check eligibility. Or just ask your leasing office — they’ll know.
I live at a Fetch community but don’t see Storage or Market in my app.
Want Storage or Market at your community? Chat with your leasing office — they can get you set up.
What types of packages can I send to Fetch?
If it’s from a major carrier, we accept it. Chairs, rugs, tires, we’ve seen it all. As long as it comes in a box and doesn’t exceed 108″ (9ft) or 150 lbs.
What about perishables like meal subscriptions or medications?
We hold perishable packages for up to 3 days from the time they’re received. After that, they’re discarded for health and safety. Medical packages requiring refrigeration are a different story — we hold those for up to 60 days.
Will Fetch slow down my deliveries?
Short version: your packages get to us before they’d get to you. Our commercial address and carrier relationships mean earlier arrivals, faster deliveries, and more time to fix issues before they become your problem.
Our facilities do the heavy lifting too — climate-controlled storage for perishables, room for oversized items, and we’ll hold packages for you up to 60 days.
How do I make sure my delivery is safe?
Your packages are stored in our secure facility from the moment they arrive. Got a meal kit or medication that needs to stay cold? We’ve got refrigerated storage for that. Nothing leaves our facility until one of our verified Fetch couriers is headed straight to your door. Verified delivery via secure code is optional on any package you receive with Fetch.
How does Fetch Storage work?
Here’s how it works: we bring storage bins to your door, you pack them with whatever you need out of the way, and we pick them up and store everything at our facility. Open the Storage tab in the app to see pricing and details.
How can Fetch Market grocery delivery be free with no tips or fees?
Fetch Market runs out of your local Fetch facility — we stock the inventory, pick and pack your order, and deliver it right to your door. We handle the whole process ourselves and that’s how we keep it free — no middle men, no unnecessary fees.
I need help. How do I contact support?
Click the Contact Support button at the bottom of this page to reach out or download the resident app and contact us from there.
What is my Fetch address — and how do I use it?
When you shop online, you’ll use your Fetch address as the shipping destination. It’s your local facility’s address plus your unique Fetch code, which tells us the package is yours when it arrives at the facility. You can find the exact format in your profile in the Fetch app — just copy and paste it when you’re checking out online.
Why is my oversized package showing a different delivery window?
Some packages need a little extra attention. If something over 40″ long or 50 lbs shows up at our facility, you’ll get an alert to schedule in a dedicated delivery window. Think of it as a dedicated time slot for the big stuff — so your furniture, equipment, or whatever-that-giant-box-is gets the care that it needs.
download the app today.
Setting up your accounts takes 2 minutes. Download the app or if you’d rather register online here.
