Package management had become a growing concern for apartment communities, even before “safer at home” and “quarantine” became a part of our everyday life. But the pandemic triggered an irreversible trend for consumers, who now rely on e-commerce for even their most basic needs.
As the pandemic took shape, responsive property management companies quickly identified the potential issue of the increase in e-commerce trends and took steps to accommodate their residents’ expanding package needs through various means. But operators are now beginning to realize that the package solution they chose may have been a step in the wrong direction.