Cameron South Park Case Study

Cameron South Park Apartments is conveniently situated within close proximity to Charlotte’s most significant downtown businesses. Receiving around 500 packages a month, this Allied Orion managed community decided to take action when it came to package management as on-site teams noticed the disruption sorting through deliveries had on their day-to-day activities.

the challenge

For the on-site team at Cameron South Park, resident package deliveries meant storage limitations and daily disruption that took them away from leasing.  The ongoing flow of deliveries caused the team to spend 2 hours a day on resident packages and put a pause on important daily operations as they dealt with packages whenever they arrived. “We accepted all packages in the office. Carriers were supposed to deliver to the resident’s doors but that never happened,” property manager Nicole Baxter explains. It was about that time that Baxter’s regional owner introduced her to fetch. 

the right solution for the job

When vetting other solutions, package lockers were taken into consideration for the community, but after weighing all options, fetch became the clear choice. Baxter goes on to say that Cameron South Park, “did not have the space for lockers and if something went wrong they would still have to come to the office. The upfront cost [of fetch] was also a lot cheaper than alternatives.”

Since implementing fetch, Cameron South Park has seen package volume almost double with hardly any issues. “Residents are more willing to order stuff online,” Baxter says.

With residents’ packages being safely delivered directly to their door, the on-site team is completely out of the package management process, giving them more time to focus on the property and residents’ needs.