Take a look at how Fetch transforms operational efficiency and the resident experience.
Take a look at how Fetch transforms operational efficiency and the resident experience.
Asset Living, a premier property management firm with over 40 years of experience, specializes in student housing, multifamily, and affordable housing. The company blends innovative technology, proven strategies, and personalized service to create thriving communities for residents while ensuring optimal performance for property owners.
Managing over 175,000 units nationwide, Asset Living is driven by a mission of care, growth, and community. Regional Manager Shatori Floyd, based in Atlanta, brings unique insight into Fetch, having implemented it as a property manager and benefited from it as a resident in her own community.
As an onsite property manager, Shatori faced significant challenges in managing resident packages, which impacted staff workload, space utilization, and resident satisfaction. Her previous community used a controlled access package room that required residents and carriers to use unique codes for package access. However, carriers like Amazon often delivered packages for multiple residents under a single code, creating confusion and leaving residents reliant on staff for access. This frequent back-and-forth strained the team, pulling them away from core property management responsibilities.
The limited storage space also compounded the problem, as the designated package area quickly became overcrowded. Recognizing the inefficiency and growing demands on staff time, the team sought a solution to streamline operations and better serve their residents.
The hard truth: Their previous solution simply no longer worked for their communities. And the need to alleviate staff from constant package requests and reclaim valuable space for other purposes became a priority. From this problem, Fetch became the solution.
While there were initial concerns about onboarding residents to the Fetch system, ongoing resident education and proactive communication helped ensure a smooth transition. They launched a comprehensive communication campaign to inform residents about the switch to Fetch. This included placing letters on residents’ doors, sending email blasts, and holding two informational meetings — or Fetch Parties, as they were called — to explain the new system and its implementation date. Once residents understood how it worked, they were on board.
“If a package did come, our onsite teams added a ‘Sign Up for Fetch’ sticker to the package,” added Shatori. “We also added a page in our welcome book dedicated to helping new residents understand how to sign up and receive packages with Fetch; having multiple touchpoints definitely helped smooth the transition.”
Carriers were also informed about the change to ensure they understood that the property would no longer accept packages directly — this was crucial for a smooth transition to the Fetch system.
“As a resident, Fetch is easy to understand,” said Shatori. “The only initial hurdle is remembering to update your shipping details, particularly for autoships or family and friends. However, there’s a huge convenience factor, especially for large deliveries like furniture. It would be hard to handle those types of things on my own, so it’s nice having Fetch deliver it to the door.”
The bonus: After switching to Fetch, the team was able to repurpose the package room to better meet the property team’s needs, a clear win for operational efficiency. The result was a system that empowered residents while freeing staff to focus on delivering exceptional property management services.
As a property professional and Fetch user, Shatori has found significant benefits in using Fetch for package management. Those benefits include:
Space: By removing the need for onsite storage, Shatori’s property owners were able to better use available resources, repurposing the property’s package room into storage for the maintenance team.
Productivity: By moving package management offsite, onsite teams can focus on property-related tasks and generate new leases. Fetch made a massive difference to staff productivity, particularly during peak times such as Black Friday and the holidays, because they no longer have to worry about assisting residents with access to the package room to retrieve packages. That alone is a huge time saver for staff!
Liability: Fetch addressed liability concerns by eliminating the risks associated with the previous system, where anyone with a code could access all packages. Now, packages are stored securely in a warehouse and delivered directly to residents, and onsite teams are no longer involved.
Resident Experience: The enhanced security of offsite storage, coupled with Fetch’s delivery scheduling, is a big win for residents, especially during times of travel; it’s this level of customization that really sets Fetch apart from other solutions. Shatori shares, “Fetch just makes life easier. The ability to schedule and customize a delivery window is a tremendous benefit. When I order large items, I don’t have to worry about how I will get them from the package room to my apartment. It’s all delivered to my door where I can just slide it right in instead of having to wait for help or find a cart.”
Shatori Floyd’s dual perspective as both a property professional and a Fetch user highlights the transformative impact of Fetch on package management. By addressing operational inefficiencies, reclaiming valuable space, and alleviating staff burdens, Fetch has proven to be a game-changer. Beyond operational benefits, the enhanced security, convenience, and resident-centric features of the Fetch system significantly improve the resident experience, making it a highly effective solution for package management.
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