Of the countless ways COVID-19 has impacted the multifamily industry, one of the most lasting effects may be package volume. As brick-and-mortar stores temporarily closed and consumers became hesitant to venture out, renters increasingly turned to online shopping.
For property managers, the result has been an onslaught of packages being delivered to multifamily communities. Unfortunately for those managers, that trend won’t be slowing anytime soon. And in fact, the data suggests just the opposite.