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The best thing a community can do for its residents is learn how to solve problems efficiently when a resident brings them up. The quicker the community is to problem solve, the happier residents will be. That’s why communities with “problem-solving attitudes” are seeing high resident satisfaction and strong renewal rates.  Is Your Community a…

A resident’s journey begins with their first tour, and owners and operators that prioritize their interior design and community cleanliness are going to see higher interest and make better first impressions. A welcoming atmosphere and attention to detail are crucial to helping the renters build interest in the community, and shows the property is well…

In renting an apartment, Owners and Operators might sometimes find it difficult to offer residents the freedom to personalize their living experience the way they want. Although there are instances where an owner cannot allow for change, like painting the apartment or letting the resident make unit updates, personalization within a community is an important…

Peak leasing season is here and this time of year tends to be one of the most lively (and stressful) periods for the leasing office and your community…  While the biggest time for leasing may be demanding, the accomplishments that come with this season make it all the more fulfilling and exciting! It’s important to…

Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for…

Fetch, the first and only off-site package management solution for apartment communities, today announced a partnership with the Mark-Taylor Companies. Mark-Taylor is the largest multifamily housing developer in Arizona, the largest owner of Class A communities in Arizona, and a seasoned third-party property manager across the Southwest. Fetch recently launched at several luxury communities managed…

We get a lot of questions about the ins and outs of Fetch – from how it works at your community, to how on-site teams are impacted by our service, and from time to time, if we work with dogs (we wish, but no).  Fetch is a unique package solution, so it’s understandable that  questions…

Residents will receive 9.41 packages on average per month in 2022 according to Apartment Data and that number is projected to increase to 10.65 packages in 2023. Resident package volume is expected to grow by 14.96% each year, meaning we’re only scratching the surface of the multifamily industry’s package volume and package problems. We’ve seen…

Throughout the years, the advantages of app-based amenities have grown to be widely recognized for their ability to create a sense of community within the multifamily industry. Due to this, Owners and Operators are incorporating apps into their amenity stack to keep community projects more organized, generate additional ROI, and strengthen resident to community manager…