Schultz joins Fetch following a nine-year stint with Amazon, where he was most recently responsible for leading the overall operational execution and strategy for the Eastern Region. Schultz began his Amazon career as a senior operations manager and was quickly promoted to general manager of a fulfillment center. He advanced to run the emerging Sort […]
Fetch hires George Schultz as new COO Read More »
We’re pleased to officially announce our new strategic partnership with Greystar. With this new partnership, Fetch now has the opportunity to provide our direct-to-door package delivery services to more than 315,000 Greystar residents nationwide. Greystar, a global leader in the investment, development, and management of high-quality rental housing properties has added Fetch to its National Preferred
Fetch Announces National Preferred Vendor Partnership with Greystar Read More »
There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever
Delivering Customer Service Through Modern Package Management Read More »
When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting
Control Community Exposure Through Contactless Package Management Read More »
Fetch was able to participate in a number of activities at this week’s NMHC OpTech Virtual Event. Our CEO, Michael Patton, took part in a well-attended panel discussion called Before, During and After: Data Tells the Story of the Pandemic. Didn’t have a chance to stop by? Here are some key takeaways from the session.
Key Takeaways from NMHC’s OpTech 2020 Virtual Conference and Expo Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »
It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more
PANDEMIC PAIN: Dealing With Packages Read More »
For CEOs, it can be the hardest task in a job filled with hard tasks: stepping back from everyday recruitment and people team operations. As a team scales, a CEO simply can’t keep sitting in on every job interview to vet every candidate. However, even when most hiring decisions are delegated to people team leaders
When Should A CEO Give Up People Operations? Read More »
What are we supposed to do with all of these packages? It’s a sentiment that has echoed through leasing offices across the country since the emergence of Covid-19. Package volume at multifamily communities has skyrocketed in recent months. In an effort to avoid public spaces including brick-and-mortar retailers, renters are increasingly turning to e-commerce for
Multifamily Package Volume is Approaching the Breaking Point Read More »