It’s no secret multifamily sees the highest amount of turnover in maintenance and onsite team roles. But due to The Great Resignation, these roles are starting to lose employees faster and at a much larger capacity than ever before. “Under normal circumstances, turnover for onsite teams is usually around 30-50%. This is higher than other […]
How to Keep Onsite Staff Motivated Amid Multifamily Labor Challenges Read More »
As E-Commerce Swells, Apartment Managers Turn to Tech To Manage Thousands of Parcels. When Michael Patton moved to a large luxury apartment complex in Uptown Dallas in 2015, he was shocked to discover his complex employed two full-time workers to manage hundreds of package deliveries every day. And packages would still get lost. “I moved
One result of the worldwide pandemic and the accompanying restrictions on social interactions and commerce was an explosive growth in ecommerce sales – up 44% over 2019. This is on top of a 15.1% increase from 2018 to 2019 and takes online retail sales to a point that would not have been reached until 2022 under
The offsite package management solution for apartment communities, Fetch, has surpassed the 5 million mark in direct-to-door package deliveries nationwide. The milestone illustrates not only Fetch’s exponential growth, but also the continuation of e-commerce’s influence. Fetch topped the 1 million-mark for packages delivered in February 2020. It took the company only five months to deliver
Fetch Surpasses 5M Package Mark Read More »
Retailers that offered curbside pickup saw a 40% increase in demand for the service during the holiday season, according to a recent Adobe Analytics study. Already the pandemic was pumping up online sales for brick-and-mortar retailers that had curbside services, from 15% of all online sales at the onset of the pandemic to 25%, according to
The Pandemic Holiday Shopping Season Showed Us What The Future Of Retail Looks Like Read More »
When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting
Control Community Exposure Through Contactless Package Management Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »
It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more
PANDEMIC PAIN: Dealing With Packages Read More »
Of the countless ways COVID-19 has impacted the multifamily industry, one of the most lasting effects may be package volume. As brick-and-mortar stores temporarily closed and consumers became hesitant to venture out, renters increasingly turned to online shopping. For property managers, the result has been an onslaught of packages being delivered to multifamily communities. Unfortunately
Online Shopping Leaves Property Managers with Package Onslaught Read More »