There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever […]
Delivering Customer Service Through Modern Package Management Read More »
When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting
Control Community Exposure Through Contactless Package Management Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »
It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more
PANDEMIC PAIN: Dealing With Packages Read More »
For CEOs, it can be the hardest task in a job filled with hard tasks: stepping back from everyday recruitment and people team operations. As a team scales, a CEO simply can’t keep sitting in on every job interview to vet every candidate. However, even when most hiring decisions are delegated to people team leaders
When Should A CEO Give Up People Operations? Read More »
What are we supposed to do with all of these packages? It’s a sentiment that has echoed through leasing offices across the country since the emergence of Covid-19. Package volume at multifamily communities has skyrocketed in recent months. In an effort to avoid public spaces including brick-and-mortar retailers, renters are increasingly turning to e-commerce for
Multifamily Package Volume is Approaching the Breaking Point Read More »
At fetch package, we are dedicated to eliminating the stress of package retrieval for apartment residents. Our straight-to-the-door delivery service allows residents to pick and choose a convenient delivery window for their lifestyle, without delay of delivery.
direct-to-door delivery without delay Read More »
Fetch Package runs a delivery service for multifamily communities that provides residents with a time-saving amenity and lifts the burden of processing and managing packages off the property manager. The company accepts packages at local Fetch-operated warehouses and coordinates door-to-door delivery directly with residents.
Fetch Brings Packages to Residents’ Doors Read More »
the benefits of adopting fetch – Community Manager Edition Have you heard of “Package Dread”? This phenomenon is creating a lot of friction for many community managers. Being inundated by resident deliveries is distracting and costly. Fetch is fixing this problem by addressing the core of the issue and making your life easier.
The Top 9 Benefits of Adopting Fetch – Community Manager Edition Read More »