Package management had become a growing concern for apartment communities, even before “safer at home” and “quarantine” became a part of our everyday life. But the pandemic triggered an irreversible trend for consumers, who now rely on e-commerce for even their most basic needs. As the pandemic took shape, responsive property management companies quickly identified […]
Is Your Package Solution Causing Problems? Read More »
Apartment managers had all been through the holiday package crush before, but they had never navigated a holiday shopping season compounded by COVID-19. Even before Black Friday, e-commerce trends in 2020, fueled by health concerns over in-person shopping, had established package volume levels that surpassed the holiday season from 2019. Multifamily communities were already struggling
Secure Package Management Plays a Significant Role in Resident Satisfaction Read More »
A look back on 2020 While last year certainly delivered its challenges for us all, we are proud to say that as an essential business in 2020, fetch operated at 100% and had some major accomplishments along the way. With ecommerce growing over 30% year-over-year, fetch became a necessity, as apartment buildings were never built
A Record Year of Growth for Fetch in 2020 Read More »
Schultz joins Fetch following a nine-year stint with Amazon, where he was most recently responsible for leading the overall operational execution and strategy for the Eastern Region. Schultz began his Amazon career as a senior operations manager and was quickly promoted to general manager of a fulfillment center. He advanced to run the emerging Sort
Fetch hires George Schultz as new COO Read More »
We’re pleased to officially announce our new strategic partnership with Greystar. With this new partnership, Fetch now has the opportunity to provide our direct-to-door package delivery services to more than 315,000 Greystar residents nationwide. Greystar, a global leader in the investment, development, and management of high-quality rental housing properties has added Fetch to its National Preferred
Fetch Announces National Preferred Vendor Partnership with Greystar Read More »
There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever
Delivering Customer Service Through Modern Package Management Read More »
When the Covid-19 pandemic first arrived, multifamily management companies took immediate steps to facilitate social distancing and limit direct contact between team members and residents. Virtual and self-guided tours were deployed in the place of in-person guided tours with a leasing agent. Offices, lobbies, amenities and other community common areas were closed. Cleaning and disinfecting
Control Community Exposure Through Contactless Package Management Read More »
Fetch was able to participate in a number of activities at this week’s NMHC OpTech Virtual Event. Our CEO, Michael Patton, took part in a well-attended panel discussion called Before, During and After: Data Tells the Story of the Pandemic. Didn’t have a chance to stop by? Here are some key takeaways from the session.
Key Takeaways from NMHC’s OpTech 2020 Virtual Conference and Expo Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »