Package management had become a growing concern for apartment communities, even before “safer at home” and “quarantine” became a part of our everyday life. But the pandemic triggered an irreversible trend for consumers, who now rely on e-commerce for even their most basic needs. As the pandemic took shape, responsive property management companies quickly identified […]
Is Your Package Solution Causing Problems? Read More »
Apartment managers had all been through the holiday package crush before, but they had never navigated a holiday shopping season compounded by COVID-19. Even before Black Friday, e-commerce trends in 2020, fueled by health concerns over in-person shopping, had established package volume levels that surpassed the holiday season from 2019. Multifamily communities were already struggling
Secure Package Management Plays a Significant Role in Resident Satisfaction Read More »
We’re pleased to officially announce our new strategic partnership with Greystar. With this new partnership, Fetch now has the opportunity to provide our direct-to-door package delivery services to more than 315,000 Greystar residents nationwide. Greystar, a global leader in the investment, development, and management of high-quality rental housing properties has added Fetch to its National Preferred
Fetch Announces National Preferred Vendor Partnership with Greystar Read More »
There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service. Residents have spent more time at home during the pandemic than ever
Delivering Customer Service Through Modern Package Management Read More »
While online shopping has become the norm for apartment renters—purchasing tires, mattresses, rugs, and even goldfish for delivery—the COVID-19 pandemic has accelerated the volume of packages arriving daily at multifamily communities across the nation. Looking ahead to the holiday shopping season and beyond, that volume is not expected to slow down. “We jokingly say it’s
Unboxing the Packing Problem Read More »
It’s a problem that just won’t go away for multifamily housing operators: Figuring out how to handle all the packages that come to an apartment building has long been a time-consuming challenge for staff at multifamily apartment communities, only exacerbated by the rise of e-commerce in the last two decades. Then COVID-19 struck. With more
PANDEMIC PAIN: Dealing With Packages Read More »
If you work in any sort of customer-facing role, you care about your customers’ happiness; most people do. They pay the bills, create a reason for your job, and are the sounding board for your business. Because you care, you might have googled “what’s the key to great customer service?” You then swim through the
why great customer service is about the people helping people Read More »
What is a Fetch shipping address? You can think of your Fetch shipping address as a P.O. box that delivers directly to you! Your Fetch shipping address is our facility address that includes your apartment’s unique Fetch code identifier. You will use your Fetch shipping address for standard packages, boxed and wrapped furniture, and subscription
The Ultimate Guide to Changing your Shipping Address to your Fetch Address Read More »
At fetch package, we are dedicated to eliminating the stress of package retrieval for apartment residents. Our straight-to-the-door delivery service allows residents to pick and choose a convenient delivery window for their lifestyle, without delay of delivery.
direct-to-door delivery without delay Read More »