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Find answers to frequently asked questions

frequently asked questions

Yes. USPS will continue delivering to your mailbox. If you want to send sensitive documents, credit cards, etc. to our secure facility, we’re happy to accommodate you. Just let us know.

In order to ensure that you receive the benefits of Fetch, your package needs to be sent to your local Fetch facility so the process is consistent and reliable. We’ll let you know as soon as your package is logged into our system and then you are able to schedule delivery at your convenience.

A commercial address, along with our close relationships with major carriers, means we typically receive packages earlier in the day than residential deliveries. Getting packages early allows us to deliver them sooner, and it allows our customer experience team to resolve any potential delivery issues quicker.

Additionally, there’s the convenience. Our large facilities are able to store packages for up to 60 DAYS. Every facility has refrigerated storage available for perishables, space for oversized packages and secure delivery around your schedule.

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