The Top 5 Sessions You Shouldn’t Miss
September is here, which means the Florida Apartment Association (FAA) Inspire Conference and Trade Show is right around the corner! Inspire 2024, powered by FAA, is a “must attend” education event for multifamily professionals. However, with so many fabulous sessions available, narrowing down which ones to attend can be challenging.
While it’s no surprise that the event schedule is packed full of impactful learning sessions, it does create one big problem: You can’t be in all the sessions at the same time! We know — the struggle is real!
But have no fear — we’re here to help! We’ve done the heavy lifting and sifted through the sessions to bring you the top five sessions you shouldn’t miss at this year’s Inspire powered by FAA Conference and Expo.
1. Savvy Strategies for Tech Resistant Teams
- Moderator: Kristi Fickert – Realync
- Panelist: Lori Agudo – Royal American Management
- Panelist: Michelle Wood – Atlantic Pacific Companies
Session Value: Are you struggling to get your team on board with new technology? This session offers practical solutions to overcome common obstacles and drive successful tech adoption. Learn how to measure progress, tailor strategies to individual team members, and create a roadmap for seamless integration.
The Takeaway: By attending this session, you will gain the ability to:
- Understand how to set measurable benchmarks and KPIs for tracking tech adoption progress.
- Gain insights into tailoring adoption strategies to different team members based on their positions on the adoption curve.
- Create a tech adoption roadmap that absorbs common pain points and accelerates performance.
Why You Should Attend: If you’re a property manager seeking to future-proof your team and organization through technology, this session is essential. Learn how to overcome challenges, boost team morale, and enhance overall performance by fostering a culture of tech adoption.
In recent years, it’s become increasingly important to consider the available tech solutions that align with your community and resident’s goals. Adopting and effectively utilizing innovative technology create significant “wins” for multifamily property owners and managers. In fact, your community’s tech stack just might be the deciding factor in why a resident chooses to rent at your community over the competition.
2. Listen to Me! Empathic Listening Is Key to Effective Leadership
- Co-Presenter: Russ Webb – Bay Area Apartment Association
- Co-Presenter: John Sons – Burlington Capital Properties
Session Value: In today’s competitive multifamily industry, retaining top talent is crucial. This session offers practical strategies to enhance your leadership skills by mastering the art of empathic listening. By attending, you’ll gain valuable insights into building stronger relationships, resolving conflicts, and creating a more engaged and satisfied workforce.
The Takeaway: After this session, you will be able to:
- Elevate your listening skills from active (good) to empathic (best) to better understand employees’ needs.
- Formulate skills to resolve team member conflict, build trust, and find common ground with members of a diverse workforce.
- Establish better connections, both intellectually and emotionally, to ensure associates feel understood, validated, and valued — so they stick around.
Why You Should Attend: With the talent shortage we have right now in multifamily, this topic is more important than ever. If you want to elevate your leadership game and create a more positive and productive work environment, this session is for you. You’ll leave with actionable tools and techniques to improve communication, foster collaboration, and drive better business results. Don’t miss this opportunity to develop the essential skill of empathic listening and become a more effective leader.
Dealing with growing — and often unwieldy — onsite package management is one area that is crushing employee morale and effectiveness. The burden of package storage and delivery increasingly stresses onsite teams. But with solutions like Fetch, you save time onsite, and your employees can focus on the fundamentals: leasing, renewals, and resident satisfaction. Isn’t it time you released your teams from the package business and refocused them on property management?
Come See Us at FAA at Booth #509!
Fetch will be at the 2024 Inspire powered by FAA Conference & Expo September 18-20.
Package management continues to be a challenge for multifamily property managers; let Fetch be your solution!
Members of the Fetch team will be at FAA to answer all of your questions about how our off-site solution is the way to go!
3. Talent Management Strategies for a Rapidly Evolving Workforce
Session Value: Gain actionable insights into the evolving talent landscape and discover strategies to optimize your organization’s workforce. This session will equip you with the data and knowledge needed to build a high-performing team and future-proof your talent management initiatives.
The Takeaway: After attending this session, you will:
- Understand the current state of the labor market, including data points on job postings and the American “quit rate” and its impact on your organization.
- Know how to identify the five cohorts of workers and what motivates each.
- Explore the restructuring of real estate organizations.
- Discover practical talent management strategies to improve employee engagement and productivity.
Why You Should Attend:
To successfully recruit and retain good employees in the future, your talent management strategies have to change and adapt to the changing workforce. What may have worked in the past will no longer allow us to be productive in the future if we don’t focus on adjusting our approach to the employee life cycle.
If you’re struggling to recruit and retain top talent — and who isn’t these days — this session is for you. You’ll leave with a clear understanding of the challenges facing organizations today and actionable steps to address them. Don’t miss this opportunity to gain a competitive edge in the talent market.
4. Embrace Failure as a Stepping Stone
- Speaker: Kristi Fickert – Realync
Session Value: Discover the hidden potential within your failures. This session offers a unique opportunity to transform setbacks into strategic advantages. By exploring real-world examples and expert insights, you’ll gain practical tools to overcome challenges and drive innovation in your multifamily business. Kristi will share stories of how quickly adapting to challenges led to surprising successes and explore the top 10 lessons learned from failures, showing how mistakes can drive innovation and growth.
The Takeaway: In this session, you’ll uncover the transformative potential hidden within failures and missed goals and learn how to turn setbacks into strategic advantages in the multifamily industry. As a result, you will:
- Develop a growth mindset that turns failures into stepping stones, reframing mistakes as opportunities for learning and growth that can lead to breakthroughs shaping the future of your multifamily endeavors.
- Discover the art of strategic pivoting when goals fall short.
- Learn how data analysis and introspection can unveil patterns and insights from past mistakes and that new goals are met with greater precision.
- Discover how constraints and failures often fuel creative solutions, resulting in improved processes, better resident experiences, and enhanced operational efficiency.
Why You Should Attend:
Success is often built upon a foundation of failures and missed targets. This candid session delves into the valuable lessons that emerge from mistakes and unmet goals in the multifamily industry using real-life anecdotes and expert insights.
It’s time to challenge conventional thinking and unlock new possibilities for your multifamily business. In learning how to turn obstacles into opportunities, foster a culture of resilience, and achieve unprecedented success, you’ll walk away with actionable strategies to elevate your performance and gain a competitive edge.
If you’re doing what you’ve always done but expecting different results, this is your sign to make a change. Fetch offers an innovative solution to common package management problems because it is infinitely scalable, requires no space onsite, can be implemented instantly, increases revenue and value, ends onsite liability, and saves time. Oh yeah, and it’s a premium amenity that residents love.
5. Employees First, Customers Second: Say What?
- Moderator: Pat Patterson – PetScreening
- Panelist: Leslie Mathis – Woodfield Development
- Panelist: Matt Hoch – Greystar
- Panelist: Adanise Cross – Bozzuto Management
Session Value: While the customer experience is paramount in the multifamily housing industry, putting employees first is the foundation of success. Discover how to transform your multifamily property from ordinary to exceptional by prioritizing employee satisfaction. Learn practical strategies to enhance the resident experience while streamlining operations and increasing efficiency. This session provides actionable insights to elevate your property’s performance and gain a competitive edge.
The Takeaway: You’ll leave this session equipped with practical tools to implement immediate improvements at your property, including how to:
- Understand the principle of “employees first, customers second” and its importance to the multifamily housing industry.
- Identify strategies that will get you back to the basics of property operations and describe how to reinvent those basics.
- Learn how to map your customer journey to ensure the highest quality of applicant and resident touchpoints.
Why You Should Attend: If you want to elevate your multifamily property and create a truly exceptional living experience, this session is for you. Successful companies understand they don’t just have one customer; in fact, they likely have three: residents, employees, and owners. But plain and simple, when you focus on employee satisfaction, it leads to satisfaction among your other important stakeholders.
Gain valuable insights and strategies for prioritizing and addressing employee needs, so that you can develop customer enthusiasts. There will be a significant focus on the resident experience to ensure your technology solutions and vendor operations do not create additional points of friction for applicants and residents.
We are getting excited about FAA and hope you are, too! The session lineup is fantastic, so get ready to learn and connect!
Come see us at the FAA Inspire Conference in Booth #509!
