Greystar
Phoenix community eliminates influx of resident packages being delivered to the leasing office by switching to fetch.
Indigo Springs apartments aim to provide a comfortable living experience for its residents conveniently situated in Mesa, AZ. Valued for its traditional charm and quality amenities, the community management team at Indigo Springs takes pride in putting residents first, so when the overwhelming influx of resident package deliveries began to become a problem at this Greystar community, they turned to fetch!
Receiving anywhere from 10-30 packages a day, the community’s on-site team was left struggling to balance important leasing tasks with package management.
“We had a separate room for packages, but [it] was not large enough to handle the volume, we would have to reorganize it several times a day based on deliveries,” Community Manager, Renata Anderson explains.
The time consuming task of package management prompted Anderson’s search to find alternative solutions.
When weighing the options of other package management solutions, cost benefit and resident satisfaction were both important pieces to consider for the Greystar community. Upon researching, Anderson found that adding package lockers would be too costly and may not stand up to the significant growth seen in resident e-commerce trends of online ordering.
Along with mitigating challenges of the extreme package influx, Indigo Springs’ team aimed to find a contactless package management solution that eliminated the face-to-face contact that delivering packages prompted between staff and residents. Fetch’s simple, yet unique solution checked all their boxes.
From the 100% package acceptance, including oversized and heavy items, maintaining safe and contactless delivery for residents, and removing on-site teams completely from the package management process, fetch delivered for Indigo Springs.
Within the first couple of weeks of implementation, Anderson noticed, “how much slower the foot traffic was coming into the office,” whether that be from eliminating the need for multiple couriers to deliver packages throughout the day, or that residents no longer needed to visit the leasing office to retrieve their packages. Either way, Anderson’s team was given major time back in their day, allowing them to focus on other tasks.
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