With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction.
With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction.
To borrow from the phrase, “What is old is new again,” Wilder Management, LLC., a forward-thinking property management company, has embraced upcycling on a grand scale, converting an old motel into a vibrant multifamily community. Located in East Nashville, just minutes from the heart of “Music City” and a wide range of professional, educational, and entertainment options, The Wilder offers its residents beautiful studio apartments, both furnished and unfurnished, with a host of incredible amenities.
Before Wilder Management, LLC. was formed in 2024, The Wilder was managed by Common Living, which used Fetch package management at all of its properties. However, once Wilder Management became operational, management and ownership shifted, moving The Wilder out from under the Common Living umbrella.
Wilder Management is small but mighty; they currently oversee The Wilder, and The Perch at The Wilder, and have another project in the works. However, as they began developing and expanding their concepts, one thing became abundantly clear: Package management was a problem.
They needed a proven solution, and because Fetch had a proven track record of success in effectively addressing package management demands with Common Living, they opted to continue the Fetch contract. So while the challenge of package management was an unmistakable hurdle, fortunately, they had a robust solution they could count on.
Rachel Towns, who oversees Wilder’s operations, knew that thinking differently about managing package deliveries for their residents was a priority. “Because our property is a converted motel, our storage space consists of us taking units offline to create storage for furnishings,” said Rachel. “So having any kind of a package room was never going to work for us.”
Before implementing Fetch, The Wilder struggled with manual package handling, often requiring staff to dedicate significant time to sorting, storing, and delivering packages. This labor-intensive process not only consumed valuable resources but also hindered their ability to focus on core business activities like leasing and property maintenance.
While the package handling process was a key challenge, the liability associated with managing packages was equally concerning. “As a small business, removing ourselves from the financial liability of lost or damaged packages was a relief,” said Rachel. “We needed to remove the liability of package management and instead make sure we could devote our time to the lease-up process, putting heads in beds rather than packages in hands.”
With limited storage space, a growing number of units, and concerns over liability, Rachel and her team knew that traditional package management methods simply weren’t going to work. The team at Wilder sought a solution that would both streamline package delivery and enhance resident satisfaction.
Wilder Management was drawn to Fetch’s unique features, including personalized delivery options and enhanced security measures, which Rachel sees as key differentiators. Another key point: Integrating Fetch into The Wilder was seamless.
“We had a great integration process,” said Rachel. “The Fetch team was responsive and helpful, making sure reports came in so we could easily identify residents who hadn’t signed up yet and then send them collateral material with everything they needed to know.”
At The Wilder, package delivery service is part of each resident’s amenity fee, which also covers utilities like electric, water, and sewer, and during the move-in process, they include step-by-step instructions so residents have all the details they need to get set up.
More importantly, Fetch has allowed staff to focus on lease-ups and resident satisfaction. “Before Fetch, we would have to worry about every new move in ordering six or seven packages,” said Rachel. “Juggling those package notifications with back-to-back tours and move-ins was too much; the logistics were overwhelming.”
But that was then, and this is now. Offering Fetch as an amenity has been a game changer for The Wilder residents and staff.
Implementing Fetch into The Wilder’s management solutions has been a win all the way around, and they plan to continue using Fetch as their property portfolio grows. While exact time savings haven’t been quantified, Rachel estimates that Fetch saves their team several hours every day.
“Handling packages for 60-70 residents can take 5-10 minutes per package; it adds up to a significant amount of time,” said Rachel.
Using our ROI calculator and knowing The Wilder has 97 units, we estimated that Fetch saves their team roughly 15 hours per week. That’s over $13,000 each year!
“Our team finds the cost of using Fetch well worth the time it saves. In fact, we would consider increasing the amenity fee before discontinuing Fetch if cost ever became an issue; it’s become an essential service that allows our team to focus on other important tasks.”
Fetch’s offsite package management system has helped The Wilder offer residents:
By embracing innovation and prioritizing resident satisfaction, Wilder Management has successfully transformed a motel into a thriving multifamily community. The integration of Fetch’s package management solution has streamlined operations while also enhancing the overall resident experience, achieving a satisfaction score of 99%.
The results have been positive, and as Wilder Management, LLC. Looking to the future, Fetch remains a crucial component in their recipe for success.
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