Lantower Westshore Living Case Study

Tampa’s primely located 6-level urban mid-rise community, Lantower Westshore, provides residents tantalizing city energy, comfortable living spaces and top-notch levels of service. When community manager Charissa Insignares first heard about fetch from her corporate office in Texas, she knew that this was the solution to her community’s package problems. 

the challenge, the solution

Prior to fetch, the on-site team at Lantower Westshore were spending an average of 5 to 6 hours a day on package management, forcing their focus to shift away from leasing and resident customer service. An increase in online ordering from residents due to COVID-19, only magnified the problem and managing the influx became very labor intensive since all packages were being received and stored in the leasing office.

To prevent packages from piling up entirely, Lantower partnered with fetch. After bringing fetch to their community, their on-site team immediately experienced less interruptions throughout the day, had more time to dedicate to residents,  and were able to generate additional income for the property.

the finishing touch

While being able to accommodate the heavy volume at which packages were being received and at the same time, giving time back to their on-site teams was important to Lantower Luxury Living, choosing a package management solution was about the overall resident experience. Fetch provided Lantower residents with a smooth onboarding experience to begin taking advantage of this added amenity. Charissa Insignares applauded fetch in providing assistance of, “sending out invites (to register for fetch) and being available for training and/or customer service issues.” Insignares went on to say that, “new residents moving in have greatly enjoyed and taken advantage of having items shipped and held for delivery at move-in.”

With leasing office space freed up and time given back to the on-site team, Lantower Westshore has been able to focus on what matters most to them, providing their residents an exclusive urban living experience that’s focused on excellent customer service. 

Want to find out more about how fetch’s direct-to-door package solution can work for your property and residents? Reach out to a member of our team.