multifamily housing

Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for rent.

"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."

Is there an ideal way to deal with residents’ packages? It depends on so many factors. Here’s what works for some property managers and what the experts recommend!

Lessons learned in 2020 prepare everyone for upward trend in package deliveries

While the current package climate has the potential to damage relationships between on-site staff and residents, customer-centric multifamily companies have the opportunity to demonstrate their dedication to their clients through a progressive approach to package management.