How to Best Handle Package Deliveries at Apartment Communities

To remove the package management burden from onsite teams, some operators use third-party off-site package delivery companies. For example, Fetch specializes in last-mile logistics for apartment buildings, leveraging a large network of warehouses in 21 markets across the U.S.

By outsourcing their package management services to third-party companies, communities avoid the need for dedicated space on-site and allow office teams to focus on revenue-driven initiatives like leasing and move-ins, which is often a major pain-point for communities with less staff, according to Jennifer Chestnut, vice president of marketing with Fetch.

“These solutions can allow for major time savings for on-site teams—an average of 30 hours a week for a 300-unit property,” Chestnutt said.

No matter how property managers handle their residents’ packages now, they should be aware that 2022 is expected to be the first trillion-dollar year for e-commerce, according to the latest Adobe Digital Economy Index. This means that dealing with deliveries will continue to be among property managers’ top concerns.

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Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for rent.
"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."
Built In Austin
Fetch is growing substantially, having delivered over 10 million packages since its founding. In 2021, they spread to six new markets, including Minneapolis, Raleigh-Durham, Palm Beach, Fort Lauderdale, Miami and Nashville. To further highlight the innovative new tech companies addressing particular needs, Built In Austin curated a list of 22 of the city’s startups to watch in 2022.