Secure Package Management Plays a Significant Role in Resident Satisfaction

Apartment managers had all been through the holiday package crush before, but they had never navigated a holiday shopping season compounded by COVID-19. Even before Black Friday, e-commerce trends in 2020, fueled by health concerns over in-person shopping, had established package volume levels that surpassed the holiday season from 2019.

Multifamily communities were already struggling to manage resident package volume, which made the 2020 holiday shopping season a truly eye-opening experience. Package deliveries inundated apartment communities like never before, exacerbating an already untenable situation. Leasing offices struggled to keep pace, only to be left with the blame for the delayed or lost holiday shipments, and strained resident relationships.

As we move into 2021, the baseline delivery volume is projected to remain 30% higher, rendering traditional package management infrastructure ineffective. A solution with the ability to scale alongside the increasing number of deliveries is a requirement moving forward in the multifamily space.

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Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for rent.
"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."
Built In Austin
Fetch is growing substantially, having delivered over 10 million packages since its founding. In 2021, they spread to six new markets, including Minneapolis, Raleigh-Durham, Palm Beach, Fort Lauderdale, Miami and Nashville. To further highlight the innovative new tech companies addressing particular needs, Built In Austin curated a list of 22 of the city’s startups to watch in 2022.