BIG changes are coming…

two delivery drivers carrying a large package up the stairs at a multifamily community for the announcement of Fetch new policies

We’ve always said, “Oversized items? No problem,” and this still stands true, but we knew we needed to improve the oversized package delivery experience. We’ve seen a HUGE spike in oversized packages, such as furniture, workout equipment and much more being delivered. That’s why we’ve implemented an improved way for residents’ oversized package items (think packages that are 40 inches or longer and heavier than 50 lbs, like couches, barbell sets, a new 70” TV) to be delivered at their door. Fetch residents can expect oversized package deliveries to arrive during a special 4 hour delivery window, when they are at home and expecting it. Making for a smooth, dependable, and trouble-free delivery experience. 

Here’s how it works:

Residents, Say Hello to a Special Delivery Window! 

When a oversized package gets delivered to a Fetch facility, you will receive an alert letting you know it’s time to schedule your oversized package for delivery during a special delivery window. This dedicated window means we are able to ensure that the larger packages (that take more time to move carefully) will arrive when they’re scheduled for delivery. Oh, these packages also arrive in Fetch vans by dedicated Fetch drivers and with a lot of TLC. That’s a Win, Win, Win! 

Say Goodbye to Oversized Packages in the Hallway

No one wants to see their brand new 70” TV sitting in the hallway. Netflix is waiting! Bringing that oversized (and heavy!) 70” TV into an apartment also takes four hands – sometimes more. That’s (another reason) why we’ve dedicated a special  delivery window for large packages, so residents can plan to be home at time of delivery and we can help get that TV out of the hallway! Just be sure you are home to sign for your oversized package.

Schedule your oversized packages the EASY way!

We advise all residents to register their Fetch account first and making changes to your oversized deliveries is easy! Oh, and make sure to download the app for push notifications on all your deliveries.

👉 Register your Fetch account here.

👉 Download the Fetch Resident App.

👉 Contact us here.

👉 See our resident FAQs.

What we don’t accept

Some oversized may even be too oversized for our delivery drivers. Packages that are exceeding a length of 108 inches (9 ft) or a weight of 150 lbs are outside our delivery guidelines. But, no need to worry, if you KNOW your package is over these weight/height restrictions, alert your property manager or on-site team that you are expecting an oversized package outside Fetch’s delivery guidelines at the community directly from the carrier. Your community team knows the drill, and will ensure your package is not rejected from the community. For more information or questions on the oversized package delivery process please contact us here.

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