Delivering Customer Service Through Modern Package Management

There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service.

Residents have spent more time at home during the pandemic than ever before, which puts a microscope on the service levels provided by on-site teams. It has been a challenging tightrope to walk, considering that recommendations from the Center for Disease Control (CDC) and local health departments have dictated restricted access to the very amenities and neighborhood hot spots that may have sold residents on the property in the first place. Renters have started asking how communities can continue to charge the same rates when residents don’t have the same access to amenities and property features.

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Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for rent.
"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."
Built In Austin
Fetch is growing substantially, having delivered over 10 million packages since its founding. In 2021, they spread to six new markets, including Minneapolis, Raleigh-Durham, Palm Beach, Fort Lauderdale, Miami and Nashville. To further highlight the innovative new tech companies addressing particular needs, Built In Austin curated a list of 22 of the city’s startups to watch in 2022.