Delivering Customer Service Through Modern Package Management

There are a number of differentiators in multifamily that owners and property managers lean on to promote their properties. Location, amenities, technology, services and square footage all come at a premium. But with all else being equal, the tipping point is customer service.

Residents have spent more time at home during the pandemic than ever before, which puts a microscope on the service levels provided by on-site teams. It has been a challenging tightrope to walk, considering that recommendations from the Center for Disease Control (CDC) and local health departments have dictated restricted access to the very amenities and neighborhood hot spots that may have sold residents on the property in the first place. Renters have started asking how communities can continue to charge the same rates when residents don’t have the same access to amenities and property features.

share this article

prefer emails overs sales calls?

join our marketing email list to learn more

Beyond Four Walls: Crafting Irresistible Amenities

Today’s renters have increasingly high expectations when it comes to their living experience. Gone are the days when…

Peak Leasing
Need Quick Results In 2024? Leasing Advice From Multifamily Pros

Peak leasing season is quickly approaching, but the question is: Are your onsite teams actually ready? According to…

Service Amenities
What You Need To Know About Fair Housing And Accessible Service Amenities

How To Unlock Inclusivity: What You Need To Know About Fair Housing And Accessible Service Amenities In today’s…

Scroll to Top