multifamily housing

"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."

Is there an ideal way to deal with residents’ packages? It depends on so many factors. Here’s what works for some property managers and what the experts recommend!

Lessons learned in 2020 prepare everyone for upward trend in package deliveries

While the current package climate has the potential to damage relationships between on-site staff and residents, customer-centric multifamily companies have the opportunity to demonstrate their dedication to their clients through a progressive approach to package management.

E-commerce is here to stay and package management is a burden that property managers will be forced to deal with at increasing levels for the foreseeable future, says Michael Patton, Fetch founder and CEO.